Return and Refund Policy
We are committed to providing you with a satisfying shopping experience. If you need to initiate a return or refund, please carefully review the following policy:

Return Reasons and Responsibility
Product Quality Issues or Transportation Damage
If the return is due to product quality issues or damage during transportation, we will cover the return shipping costs and offer a free replacement or full refund.

60-Day Return and Exchange Policy:
Customer Preference
If the return is due to personal reasons (e.g., you don’t like the product or changed your mind), you are responsible for the return shipping costs. The cost will depend on the courier service you choose.

Return Eligibility and Process
Return Product Conditions
Items must be in original condition (unused, unworn, with tags attached) and returned in the original packaging.

Non-returnable items:
Items that have been opened or used. For example, lamps that have been opened or used cannot be returned unless there are manufacturing defects or shipping damage.
Items with damaged packaging or missing labels, warranty cards, etc.
Personalized or customized products (e.g., lights made according to customer specifications).
Perishable items or items related to hygiene (e.g., specific materials for lamp shades or customized plugs).
Items with visible damage (e.g., scratches or dents on furniture or lighting fixtures).

Return Process
To initiate a return, please email us at kostjakorolevkx9375@rambler.ru . Our support team will provide the return address and instructions specific to your location.
Packages sent back without prior authorization will not be accepted.
Once the returned items are received, we will process your refund within 3-5 business days.

Shipping Cost Responsibility
Covered by Us: If the return is due to product quality issues or transportation damage, we will cover the return shipping costs.
Customer Responsibility: If the return is due to personal reasons (e.g., size doesn’t fit, color is not as expected, or a change of mind), you are responsible for the return shipping costs.

Refund Policy
Refund Eligibility
Items that arrive with quality issues or damage.
Incorrect items or items significantly different from the description.
Orders that are not delivered within 90 days.

Non-Refundable Situations
Items that exceed the 60-day return window.
Situations where the customer provides incorrect shipping information or fails to contact the delivery location in a timely manner.

Refund Processing Time
Refunds will be processed within 3-5 business days of receiving the returned items and completing the review.
Refunds will be issued to the original payment method. It typically takes 7-14 business days for the funds to appear, depending on your bank or payment provider.
If you do not receive your refund, please check your bank account or contact your payment provider. For further assistance, contact us directly.

Order Cancellation Policy
If the order has not yet been shipped, please contact us at kostjakorolevkx9375@rambler.ru to discuss cancellation options.